Cancellation & Change Policy

Excursions and tours

  • Free cancellation up to 24 hours before departure.
  • Cancellations made less than 24 hours before departure, and no-shows, are charged 100% of the price.
  • Changes of date or time are subject to availability.
  • If you have a problem with an excursion, contact us and we will review your case individually.

Airport and private transfers

  • Free cancellation with at least 48 hours’ notice before the service date. Cancellations must be sent in writing to info@wallystours.net.
  • Cancellations made less than 48 hours before the service may be subject to a charge.
  • Changes (date, time, flight or pickup location) must be requested at least 24 hours before your arrival.
  • For private transfers, your driver will wait up to 20 minutes at the agreed time and place. After that, the service is considered a no-show and is not refundable.
  • Please let us know about any flight change as soon as possible. Wally’s Tours is not responsible for missed arrival transfers caused by airline schedule changes.

General conditions

How to cancel or change a booking

Write to info@wallystours.net with your order number and the name on the booking. You can also message us on WhatsApp at +1 (829) 605-5524 so we can help you faster.

Refunds

Approved refunds are issued to the original payment method used for the booking.

Weather and events beyond our control

If a service cannot be provided in full for reasons beyond our control — such as flight cancellations, weather conditions or itinerary changes — we will contact you as soon as possible to find an alternative. Wally’s Tours is not responsible for changes to the category of the contracted service caused by these situations.

Errors in published information

We make every effort to keep the information on this website accurate and up to date. If a booking is made with information published in error or outdated, we will contact you and may modify, cancel or refund that booking.